ISO Health Safety Management System Standard Singapore | Qscert

ISO Health Safety Management System - ISO 45001 is the much-anticipated, first ISO-based international occupational health and safety management system standard in singapore.

iso health safety management system singapore, health and safety management system,standard management system,iso 45001,international management system

ISo 9001

You are here: Home > Services > Certification of management systems > Procedure for dealing with complaints/appeals

Procedure for dealing with complaints/appeals


  • Each appeal or complaint shall be written on the form (provided to claimant by QSCert) or as an individual document elaborated by claimant. Within 14 days QSCert shall inform the claimant about the way of complaint solving or about the steps, which shall be done for complaint review and the time horizonts.
  • In a case of the third party appeal against the management system of organization certified by the certification body QSCert, Director of certified company, for which the appeal is addressed, is contacted. Consequently the justness and reasons of complaint are verified and if necessary the short-notice audit is instructed. In a case of complaint justness and its importance QSCert can suspend/withdraw the certificate.
  • QSCert informs claimant about the final complaint solution.

Print